FAQs

Trendyol is an online shopping platform based in Turkey that sells a wide variety of products including clothing, electronics, home goods, and more.

Trendyol was launched in 2010 by Demet Mutlu.

Trendyol App offers over 100 million products across thousands of categories.

Yes, Trendyol ships to over 130 countries worldwide.

You can download the Trendyol app for iOS and Android devices from the App Store and Google Play Store.

Yes, the Trendyol app is free to download and use.

Yes, you need to create an account to use the full features of the Trendyol app.

You can create an account by providing your email address or connecting with your Facebook or Google account.

Yes, you can add multiple user profiles under one Trendyol account.

You can save your credit/debit card or link your PayPal account in the “My Cards” section of the app.

Yes, the app provides exclusive app-only discounts, flash deals, and coupons.

 You can view order tracking information and status directly in the app under “My Orders.”

You can find the “Help Center” in the app menu to chat or submit a support ticket to Trendyol customer service.

Yes, Trendyol offers free returns within 14 days for most products purchased on its platform.

You can initiate a return by going to “My Orders,” selecting the order, and choosing the “Return Products” option.

Yes, you can sort products by price, discount, ratings, etc. and filter by brand, color, size, and other attributes.

 Yes, Trendyol uses your browsing history and purchases to provide customized product recommendations.

You can create multiple wishlists and save items to them to easily find them later.

Yes, you can select “Notify Me” on product pages to get alerted when the price drops.

Yes, you can rate products and write reviews that will show up for other users.

Trendyol has strict data privacy policies in place and does not share personal user data with third parties.

Yes, the app uses encryption and other security measures to protect user data and prevent fraud.

Yes, Apple Pay is supported on the iOS app for easy one-touch payments.

Yes, you can enable push notifications in the app settings to get alerts about sales, new products, and your orders.

You can turn off notifications in the app settings or on your device notification settings.

Yes, many purchases on Trendyol are eligible for interest-free installment plans.

Unfortunately the Trendyol app does not currently support shipping to multiple addresses in one order.

You can find the seller’s information on the product page and contact them through the in-app chat.

Yes, Cash on Delivery is available as a payment option on the Trendyol app.

You can cancel unshipped orders from the “My Orders” section of the app.

To exchange a product, you can initiate a return from “My Orders” and place a new order for the preferred item.

Does the app offer digital gift cards?

Yes, you can view your Trendyol Rewards points and history in the dedicated section of the app.

You earn points with every purchase and can use them to get discounts on future orders.

Yes, students get 10% off all purchases by verifying their student status in the app.

Free shipping is offered for a minimum cart value of ₺100 on the app.

You can track your shipment in real-time after order confirmation from the “My Orders” section.

Trendyol Credit can be used like a gift card to pay fully or partially for your order.

It allows you to order groceries and essentials from local city retailers based on your location.

Yes, first-time app users can get welcome discounts and free shipping on their first order.

You can save multiple addresses under your profile to quickly select them during checkout.

The app language can be changed in the ‘Settings’ section of the app.

Yes, you can use voice commands to search for products on the Trendyol app.

Yes, you can scan product barcodes using the camera to instantly search for them.

Bitcoin is not currently supported as a payment method on the Trendyol app.

Yes, you can use AR features to visualize some products in your actual space.

Your recent searches are saved by default, and you can bookmark searches to easily access them later.

You can access 24/7 live chat customer support directly within the Trendyol app.

Force close and restart the app. If the issue persists, contact Trendyol support for troubleshooting.

You can share feedback through the app reviews or by contacting Trendyol customer service.